The Terms and Conditions below are contractual statements governing the business relationship between Max China Tours and its clients. The receipt of your deposit and/or final payment will indicate that you or/and your travel agent have read and accepted these Terms and Conditions. Thus it is extremely important that our clients understand and accept them as guidelines on our site.
1. Our Tour Fare Coverage
We offer all-Inclusive tours and our tour fare includes international and domestic (destination country) airfare, ground transportation and transfers, high quality hotel accommodations, meals, sightseeing, tour admissions or entrance fees, tour guides allowance, and comprehensive service costs. Hotels, restaurants and of such kinds are carefully selected to provide comfort and variety.
2. Billing & Payment Info
Deposit & Final payment - A deposit which is equal to 30% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your China tour. Should the tour be booked within 30 days before departure for your China tour, full payment is required.
3. Payment Methods
We accept Visa or Master Card secures online payment via Pay Pal; Visa or Master Card Wire transfer. More payment methods like cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted. Max China Tours currently quotes tour prices in US Dollars on our web site to give you an idea of the tour cost and quote in RMB to you at the time when you are ordering a tour or booking a tour.
When you are making payment, the amount charged from your credit card according to exchange rate at real time. If there are a difference caused by banking service and exchange rates Access China Travel has no way to alter this situation and we get no benefit from the difference in the course of billing on your credit card. View Our Payment Guide.
4. Cancellation & Refunds
We would deeply regret that you decided to cancel the trip to China, although, we believe in most cases, it is not necessary. In the event of cancellation we will refund any payment made to Max China Tours (less any cancellation fee that is applicable) within 15 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
Cancellation received up to 45 days before departure: 100 % refund of all monies paid excluding penalties if applicable, charged by hotels, airlines and rail. All penalties will be itemized.
Cancellation received from 45-31 days before departure: 20% of the tour price + full cost of Yangtze River Cruise if applicable + penalties charged by hotels, airlines and rail if applicable. All penalties will be itemized.
Cancellation received from 31-21 days before departure: 50% of the tour price + full cost of Yangtze River Cruise if applicable + penalties charged by hotels, airlines and rail if applicable. All penalties will be itemized.
Cancellation received from 21-1 days before departure: 100% of the tour price + full cost of Yangtze River Cruise if applicable + penalties charged by hotels, airlines and rail if applicable. All penalties will be itemized.
No-show travelers will be charged 100% of the tour price full cost of Yangtze River Cruise if applicable and penalties charged by hotels, airlines and rail if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Please Note:
In the case of any possible refund, PayPal service fee (4.5%) will be deducted from the original payment.
Once the trip starts, we are unable to refund any amount for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Does Not Apply:
(1) For some items, such as hotels in peak season, airlines, Cruises, bullet train tickets/flights tickets, certain tickets/reservations for theme parks, games, shows, restaurants, and special experience may result in full charges upon cancellation.etc, it cannot be refunded and changed once has been reserved and issued whether or not booked 21 days before or after.
(2) For clients booking a trip with us who require an invitation letter for visa application purposes, we provide this service free of charge. However, if the client decides to cancel the itinerary, a handling fee of 10% of the total tour cost will apply — regardless of the reason or timing of the cancellation — to cover the administrative work involved.
(3) As each country and region has the peak travel season due to different holidays, the following time periods are not applicable to the above policies. The following periods can only be free-cancelled 30 days in advance. For the client who cancel the trip within 30-14 days, we will refund the remaining balance after accounting for the actual costs incurred.
China:
Chinese New Year: February 9 - February 15
Labor Day: May 1 - May 3
National Day: October 1 - October 7
Christmas & New Year Holiday: December 20 - January 10
5. Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Max China Tours in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
6. Entry Requirements or Issues
(1) Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. UME Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
When entering into China, all clients are required to have a valid passport and necessary visas or permits at the commencement of travel. We accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. Travel consultant may assist you in applying for the necessary travel documentation upon request. You can read more about China embassies & visas for reference.
If you go for a Tibet tour, you are necessary to get a tour invitation letter from travel agents. Moreover, ALIEN'S TRAVEL PERMIT is must, if you want to go some places where is not open to foreigners for security reason.
If you want to stay in China longer than the validation of your visa, you have to go to a local PSB for visa extension application.
(2) Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people. We only assist clients to deal with health case of such kind, but not to take the responsibility for what happened.
(3) Luggage Allowance
How many pieces of luggage you can bring on you tour? In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft. Please What articles you can bring on tour? Please read more custom regulations of China.
(4) Travel Insurance
Max China Tours packages include Ping An Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Max China Tours is not applicable where only hotel is purchased through Max China Tours.
Max China Tours includes "Travel Service Liability" insurance in tour quotations for all the clients who have booked a tour from us. According to the regulations issued by China National Tourism Administration, insurance companies will compensate tourists, or their beneficiaries, for losses in the following situations:
If physical injury or death occurs, the insurance must cover related costs of medicines, medical treatment, travel expense and accommodations; the insurance must cover the losses if tourists" belongings are lost, broken or stolen; The insurance must cover the cost for the lawsuit due to the disagreement of liability between the two sides.
The maximum compensation is 160,000 yuan (USD$19,350) for one overseas tourist based on the policy.
For a travel agency state-authorized to handle international tour business, the maximum accumulated compensation in one year or one accident must be 4 million yuan (USD$483,600) or less. In the case of special tour services, travel agencies must work out relevant compensation standards and limits with their insurance companies.
Note: For the benefit and convenience of our clients, Access China Travel highly recommend you to take some other travel insurance at home since travel insurance policies in major western countries cover a wide range of inconveniences from lost & damage of baggage, to flight delays & cancellations, etc.
7. Complaints and Claims
Shall you feel unsatisfied with any service Max China Tours has provided, please notify your 7x24 hours available travel advisor or Max China Tours Customer-care service to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Max China Tours will not be liable for any claims made later than 15 days after the completion of your tour.
Shall you feel unsatisfied with any service Max China Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Max China Tours will not be liable for any claims made later than 15 days after the completion of your tour.
8. Communications
You can contact Max China Tours via the web form from www.maxchinatours.com, email, fax, or phone. If for any reason, you fail to receive any reply from Max China Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Max China Tours customer service center at maxchinatours@hotmail.com or phone at immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
9. Liability and Responsibility
Max China Tours provides tour information and tour bookings. Max China Tours publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Max China Tours will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
Max China Tours shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Max China Tours.
Max China Tours shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Max China Tours's control. Neither Max China Tours nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
Max China Tours is not responsible for a client's failure to comply with customs regulations.
Max China Tours is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
Max China Tours reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Max China Tours has cancelled any tour prior to the commencement of the tour, UME Travel is liable for a full refund of the money received from the client.
Many of Max China Tours tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Max China Tours, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Max China Tours reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.